Payment:

Payment is needed in full before all consultations, otherwise your booking remains provisional.

Sleep, food & activity diary:

Please be aware your 48-72-hour diary needs to be emailed to me AT LEAST 24-hours in advance of your consultation. This allows me adequate time to assess it, ask any further questions and prepare a draft sleep plan. I will send a reminder by email on the day if I haven’t received it.

Rescheduling & cancellations:

Once payment is made to secure a consultation, the booking is non-refundable. However, if you need to postpone a consultation after you have booked and made payment, please do let me know as soon as possible, and I will be happy to rearrange another day/time with you.

If you miss your consultation time or give fewer than 12 hours’ notice that you need to reschedule a phone or home consultation, please be aware that I charge 50% of the consultation fee if you want to re-book.